Sonos surrounds stopped working I have an Arc, Sub and a connect amp connecting 2 Playstation 5 Sonos Surround Sound not working properly Hi there, was wondering if someone could help me. I remove and add surrounds. Thanks for replying to us. Restarting Hi-Sense projector, Apple TV, Sub, Era 300 did not work either. It has been working great for the past year or so and just recently the Sonos One speakers Hello,I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. It’s only the surround that doesn’t work though, because I You can find out if your products are compatible with the latest Sonos app in our compatibility article. I have an Epson projector that connects to a They (surrounds/subs) are not autonomous as all information received comes from the Host Sonos speaker sent over a Sonos proprietary 5Ghz band. Xfinity cable box works fine and processes Dolby Digital 5. A few days ago I suddenly discovered that the surrounds Hi, this may just be me. I have submitted diagnostic 2022444264. The After being on hold for almost two hours, my call was answered and support was very helpful getting my three Sonos Ones, one Sonos Roam, one Sonos Move, two Sonos I’ve had the same sound setup for three years now. The best way to Hi,I have a Beam, 2 One SL and Hub mini connected together for surround. It is plugged in a Samsung Q80 HDMI /ARC. The red light was visible when unplugged from the sound bar. When I play YouTube on TV which is LG C2, Be sure you This morning, my beam and surrounds stopped working with my tv, auto switched back to tv sound. Arc is in wired connection. The pause button works and will pause the ARC soundbar but still no audio from the Sony XBR55X850C. Recently the sub just stopped My two rear Sonos one SL surround speakers are connected but have no audio. The play 1’s work when the TV is on however they are not working when playing music through the playbar from Help please! My one sl’s aren’t working as surrounds when tv mode. Since the last update of the Sonos app I'm having trouble with my surround system. Suddenly one rooms surrounds stopped working but it says it is connected. I have had a playbar and 2 play 1s as my surround sound set up for a while now. I believe the surround speakers are working as After you’ve done that, I’d suggest a reboot of your Wi-Fi network and your Sonos equipment to have everything re-establish connection. 1 which is I have a Sonos beam with 2 x Sonos One - recently they have stopped working - I did the hard reset on both, one is working the other is now on another system & I am If it is the latter, you just need to configure the surrounds and Sub to work with the Beam, instead of independently: Open the Sonos app for iOS or Android. Potentially another Today I have factory reset all of my sonos speakers to allow me to add apple music (preciously couldn't add apple music, always said something went wrong) and after re-adding Apple thanks mahamilton56 it was working with the new app. Same issue. 1” when watching Cars on Disney+. I've tried different Hi, this may just be me. i restarted one amp, and router, and re-added the surrounds. It works with music, Apple TV apps like Netflix, AmazonPrime etc and the LG TV apps like Netflix and the Xbox works A place for all Sonos users to hang out and discuss hardware, software, Ive tried disconnecting the surrounds, but that didn’t work. The precious 3 tetras they’ve I have a Sonos amp which is wired to two in ceiling Klipsch speakers. Refer to the Sonos user manual or consult their support Hello I have a beam connected to a lg TV through hmi arc. it is connected however there is not sound. I’ve done it successfully without my watching family noticing. Everything was working fine until an electrical outage because of stormy Hello, I have a playbar, sub and two play 1 As rear surround. To fix it I’ve tried:• Restart devices• restart router• update the app• update Here’s a guide explaining what some of the most common Sonos problems are, as well as how to fix them –including Wi-Fi, connection and audio issues. This status can appear in the following scenarios: Make Recently the 2 ceiling speakers stopped working. I had to remove them from the system, factory reset the speakers and then re-add them to get it to work again. But after turning off TV and leaving for awhile, it stopped Two possibilities spring to mind. If I remove both surrounds I can hook up either I’ve eventually got them working again with all on the previous wireless set up. . 5. When prompted to add another device during the set up of the first Sonos device, select not now and proceed Since the new app my microphone on my sonos one paired as surrounds with Playbar stopped working (Light doesn’t go on either)Is this a bug of new app or has Sonos I have a surround sound setup with a Sonos Beam and two Sonos One speakers. It worked before but suddenly stopped working. I added a sonos one to have a home theatre system, followed the instructions to set up surround sound and it all worked. 1) then there is nothing for the surround speakers to play. Disney, Amazon and few channels still put out Atmos. It was positioned next to ARC and must have been interfering the connection. I noticed that the surrounds weren’t working any more, then realised the connect amp had disappeared from the system entirely. The second is a Beam and 2 x Play 1s. Some routers will then assume that the surrounds are Also have the same issue with my Arc, Sub and Surround speakers. 1” not “Dolby Digital 5. It's a joke a 1400 Euro setup does not even let Yay! The next day, my husband upgraded to an iPhone 11 Pro and when he logged into the Sonos 2 app, the surround stopped working again. After a minute of no Sonos wired connection, the rear surround speaker started For some reason my Sonos Sub 3 has stopped working on WiFi but I have since solved the problem by connecting my Sub directly to my router. This configuration works for streaming music (just did another true tune) , etc but stopped working with TV. I use all a surround, although they are listed as separate rooms. Anynet+ is on in settings and sonos says it’s not connected. Both amps were hooked up and working. Does anyone have a solution to this? Share Add a This setup is now a Sonos Home Theater consisting of Beam 2, Play 1’s as surrounds and sub-mini. Start by ensuring that your Sonos app and system software are up The fundamental design of Sonos HT is for the Sub and surrounds to connect wirelessly as ‘slaves’ to the home theatre device (e. All sonos I have a Beam, Play 1 Pair and Sub in my living room & a Play 1 in my dining room. 1 setups. It's possibly one of two things. TLDR, we managed to get it working. I tried to unplug the hdmi When I play some music from spotify from wihtin the sonos IOS app, there's no sound coming from the surround speakers. then plugged back in each sonos. I have reset and reconnected everything but it still wont play any sound from the Get messages cannot connect to Sonos device, cannot add to queue, systems with surrounds show misconfigured. I have called Sonos support quite a few times without getting to a Apologies as I also posted in another thread but I am having exact same issue. First is wifi interference causing an issue with your speakers connecting to router, and ultimately, the music source. 1 surround set up using a gen 1 sub, beam, and 2 One SLs. Apple Music has been working flawlessly with atmos. Can we try to submit a I've had a playbase, sub, and two 1's in a 5. It was working fine and sounded great, but I Since the IT outage my two Sonos one SL’s have stopped working. i connected the 2 sonos 5,s to my tv as surrounds i know the line in doesnt work when in this set up. I did try and connect the beam through ethernet, but this would only allow me to add surrounds if they were I had a sonos beam and one sonos one speaker. The beam work but one sl’s don’t. I have a full atmos surround setup with Sonos Arc, Sub and two rears. This fixed the Hi there, I have two play ones and a beam, all run wirelessly. All OK until yesterday when Google Assistant Performed TruePlay several times, does not help. I’ve had this setup for over a year, and suddenly the surrounds do not play music from Spotify or tv audio. Connected by HDMI -ARC. both amps stopped working after the app update. i can control from the app but it does not make a The first is a Playbar, Sub and 2 x Ones. This morning my My surrounds have stopped working over the past few days and I have removed and re-added them but still not working. Soundbase stopped working yesterday. But the strange thing is that Dolby Atmos is working on my Apple tv. I’ve done Trueplay twice, but the sound coming out of the Ultra is being overwhelmed by the surrounds. The playbar stopped working and would I'm having the same issue. The last few months Ive had this setup, Help please! My one sl’s aren’t working as surrounds when tv mode. App has stopped working, surrounds and beam still working, but had to turn off surrounds Skip to main I have an Arc Ultra with 300 surrounds and a G2 Sub. This fixed the Sony XBR55X850C. have tried powering everything down then tried removing them but have not been able to add them When setup as surrounds, the 100s will not produce sound until surround audio is sent to them. Everything is grouped together under "family room" I have the same issue. I then did the true After making their initial connection via WiFi the surrounds will switch to using a private 5GHz connection to PLAYBAR. It’s been working fine since then, and while I wish I know sonos still works because I can airplay spotify to the sonos surround group, so I’m guessing this has to do with some sort of connection or perhaps software update. I Was just on a (long) call with Sonos. If you don’t want to At first try the finalization of adding surrounds via Sonos App didn’t work, and the app mentioned re-starting the network. With The playbar and amp, ie main speakers, work fine. 1 system where the surrounds (Play 1s) stopped working. @sonos : help me get my surrounds working again ! How do I remove them from the 2 new ‘systems’ you created in the app and add them back to my TV setup? Page 1 / 1 I also have the 55POS9002, unplugging optical, switching music/tv on the sonos, turning external audio on/off on the tv, switching output type to stereo only works. If the audio source you are feeding it is not in surround format (specifically DD5. The One of the rooms has Era 300 as surrounds and another has Sonos One SL as surrounds. 1 surround for my tv for a few years now. I would like to upgrade to the Sonos Arc, but have read in This returned Alexa service to my single Sonos One in my bedroom and my single Sonos One in my kitchen, but Alexa is still not working on my Sonos Beam setup in my living room. My amp connected speakers stopped playing surround in the last few days (presumably the 14. Sometimes this will be quiet and sometimes louder, but the audio is usually Sonos by Sonance In-Ceiling stopped working as surrounds I have and Arc, Sub, and pair of Sonos by Sonance in-ceiling tied to an Amp. Then last night, it stopped working again. I have a Beam connected to my LG TV via HDMI ARC which seems to work My set up is (was) Arc, Sub, 2 One SLs for surround. I would like to ask what was done to fix the issue and what was i have the sonos playbar, sub and a set of play one’s. That stopped working a week ago. I have a I've just repurposed two Play:1 speakers to act as rear speakers in a surround sound TV setup. Ceiling speakers have been working no problem with music but since grouping them as surround I managed to get my arc + era 100s + Sub setup working finally after the initial quick fix app update A place for all Sonos users to hang out and discuss hardware, software, ADMIN I also re positioned my WIFI router. The system was working fine and then stopped working completely. When I tried to update the network setting to use the WIFI, the rear surrounds I have 10+ sonos amps on a unifi network so naturally to avoid STP issues i need to have them all on ethernet only. When I play music using Sonos App, the sound does not play on the center Hello,I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. Only the Play 1 Hi all, I have just set up a beam gen 2 with a pair of Sonos ones as surrounds. Netflix is the only app that doesn't work even though they have confirmed I tick Since then, the surround sound stopped working (it is not a TV problem, I tested with a few SONOS radio stations). I reset my router. You cannot separate the Play 1’s and sub-mini to use independently of the Beam 2. Sonos Ones throughout my house, planning to add more and create stereo I have read over 30 different support articles, and only 1 person seemed to have the same problem which lead to no help and the customer replacing there tv and giving up on the I currently have a Sonos Soundbar with sub and Connect Amp powering two built-in speakers for surround sound. 4 GHz Sonos has stopped working since the last update. I've adjusted the surround volume and still nothing. I have 2 x pairs of One (Gen2) and an ARC with 2 x One (Gen2) surround. Of course Hi there. When I play my TV or music the sound out of the rear play 1s is Restarting Hi-Sense projector, Apple TV, Sub, Era 300 did not work either. Since then, I realized that I have to power off the Sonos Arc ultra and power it back on. 1 After latest update my surround speakers have semi disappeared by which I mean they don’t work (but I can still start/stop playback and change volume on the beam using the It works in combination with only the Sonos one surround but not with my beam. Overnight, it stopped working properly with my LG Web OS TV. It worked great. I factory reset the Hi all, I hope someone knows about this topic. I’ve factory reset them, found them and attached them to the WiFi but they are not showing on the app and I can’t turn on Thanks for all the thoughts everyone. To If the playing App supports DD 5. I set up my Beam Gen 2 with my surrounds (One SL and Sub Gen 1). After repositioning, I also rebooted everything, ARC, AMP and Hi @fredriksl. One Playbase, one Sub(gen2) and two Ones(gen1) for surround. Switching back to surround I opened the Sonos android app to discover that there appears to have been an update, and both my One SL speakers are showing as network unavailable. Received a LG C9 last Christmas, and had no issues. 12 HiI have a system with Arc, Sub3 and two S5 as back speakers. We’ve tried absolutely Hi I have Sonos arc and sub and 2 ceiling speakers wired to connect amp. This article provides steps to resolve the not configured status on rooms with a stereo pair, Sub or Sub Mini, or home theater surrounds. and Sub connected directly There was a problem adding your surrounds. The second is also a network As I understand it the Arc Ultra works with all Sonos Sub generations. I cannot get sound to anything but the Palybar or Beam, none of the surround sound speakers work. Ive tried disconnecting the When I have had issues the quickest fix is to remove the surrounds from the settings tab on the app and then add them in again. 10. You can I’m hoping someone here can help me troubleshoot an issue with my Sonos Beam. No audio when streaming from a video streaming service Adjust the device’s audio 2 Surround sound setups with each having a playbar, sub and sonos one and sonos one SL. 1 audio, then it normally will state that on screen somewhere in the App - it can and does vary by the originating device on which the App is installed, or in HiWe are using a Playbar connected with 2 x One SL in a surround setup on 2. This wireless connection uses the 5GHz radios Recently my playbar stopped working, it was part of our home theater surround sound in our media room. g. I don't want to change my entire OS I am using my Samsung TV to Sonos Beam with Sonos One Surrounds. Once it When the integration was first released, my playbar in the lounge would lower volume when my echo dot heard the wake word. When I connect a surround speaker, it connects just fine in the app, but they don't produce any sound. I used to have 2 play:1 as surrounds and it has worked perfect for 18 months. If the format is Stereo/PCM, Sonos is receiving two-channel audio and Hi all, I hope someone knows about this topic. recently the subwoofer stopped working. 1 of the One’s completely stopped working, not even getting power (swapped power cords and still nothing). Music Playback is set to full, removed and re-added the surround Open the Sonos app, Go to settings » systems » add product. I then tried to use the TV I have a sonos beam and 2 surround sounds. Sonos arc connected to my Samsung Q80t suddenly stopped working. All is working well, however I would like to know, “if I turn off the surrounds in the Sonos app, does the surround Hi i have an arc connected by ethernet and sub connected to the arc (connected yesterday), sub is by WiFi. Looks like you’ve disabled the wireless card on the Arc, preventing it from communicating with the surrounds - you should be able to resolve The key step appeared to be 03. If Problems here too with Sonos and Google Assistant. Sometime I currently have a 5. The pair in the living room crackled . They are all still To use Standard Setup: Plug your Sonos in at the wall within range of your Wi-Fi router; Download the Sonos app on PC/Mac, iOS or Android; Open the app and select ‘Set up The surround sound seems not be working specifically with YouTube. After hours of digging switching cables etc I discovered that changing the audio structure to Dolby Digital 5. It clearly shows that there is an issue with the Hi @Kim Skovgaards, thanks for reaching out!. There is no Sonos 1, so if you mean the One or One SL; they will work with the Ultra too. Check the network connection and make sure your products are powered on (done) Your left surround is unavailable. Once you’ve done that, the Surrounds I cannot figure out how to get sound out of the surrounds (TV audio). From the Settings Setup 1: Wireless beam + sub + surrounds (5ghz bonded). They had always worked before. SOLUTION: I had to crank up the Surround Audio Settings > System > select the surround set of speakers > go to Sound section > Sound Audio > TV Level and slide the I have had Sonos Beam plus 2 One SLs setup and working for a few months now and it was working beautifully playing music and TV. The playbase is not connecting to the sub and surrounds anymore. My setup is a LG B2 OLED, Apple TV, a Beam connected to the TV via eARC, and 2 Era 100s connected to the Beam as surrounds in the Sonos app. I have removed them, factory reset, added them back, rebooted router and Hi, I have a pair of Play:1's in my kitchen, configured as a stereo pair. The Play:1's work when there is music, but no sound with TV. I then set up the Sonos Ace. In the past this was easy but ever since the latest update Sonos offers the option to pair their soundbars with Sonos speakers as rear surrounds, creating a wireless surround sound setup. I’ve tried I have the following setup: playbar, sub, and 2 Sonos ones. Recently the 2 ceiling speakers stopped working. The back speakers and the Hello I have had a Sonos system with a Connect: Amp powering two in ceiling speakers and a beam gen 2. If I play music through the Sonos app the surround speakers work on It probably is working properly. have tried powering everything down then tried removing them but have not been able to add them 7760436 No sound when connect to TV. It still works this was in another room, but I added the play1 to the TV room and now the surround speakers have stopped playing completely . Arc). There System: LG UHD display, Apple TV 4K (A12 Bionic version), Sonos ARC SL/Sub/Play1 home theaterProblem: volume control stopped working / no audio outputSeveral My sub and surrounds show up as ? with my arc. Since the App update my surround speakers (Play1) have stopped working. The Sonos app says it is playing Dolby Atmos, so the source should be good. We have a beam/sub combo for our home theater setup. My Soundbar works w/ /TV and music. Sonos SoundBar, Sub, and two one's in back corners. still Sonos One Surrounds stopped working no sound. These have been working fine for a couple years. So I have recently bought a Sonos Arc & 2 SL rear speakers and I have been I had a Beam with a Connect Amp setup as the surrounds. It works for 20 seconds and Was there any noticeable changes that happened prior it was still working and the moment it stopped working? No it’s very intermittent no real logic. However it has suddenly stopped playing any sound Unfortunately, on Saturday, I realized the two Sonos One surround speakers had no sound. I tried to reinstall the desktop controller but am told that my OS is too old - I am using Yosemite 10. You might want to check this link: What I have (2) 5. Everything was working fine until an electrical outage because of stormy I’ve spent close to 3 hours on the phone with various Sonos support engineers: all the speakers were visible on their side, and they had no clue why they were not showing up in the app. I couldn’t take the network down but I noticed one surround speaker I have a playbase and two play:1 for surround. I use a Google Wifi Mesh. After the latest update, I cannot get it to work together. Welcome to the Sonos community and thanks for reaching out to us. I double checked to make sure I had a surround I had a Playbar 5. Here’s what’s happening: The I have 2x arc/sub/amp for surrounds set up in my house. so i disconected We had a very well working setup with a playbar, Sub Gen 3, and two Play:1 as rear speakers. Sometimes I notice a delay, but not like it was. Tried all reasonable troubleshooting steps (switching on and off all devices, disconnecting and Surround speakers SL not working in TV; I added two One SL for surround speaker and one beam gen2 in room as a group. Suddenly the surrounds stopped I bought a Sonos Ray a little over two months ago, and used the Sonos app to configure the volume control with my TV remote control. Changing Beam to wired resulted in no sub or surround at all, even though the Sonos app was saying they were joined to 2. 2 (disconnect wired connection from all Sonos speakers). TV: LG G1 - hdmi pass through, Bitstream, hdmi arc connected to Arc and TV Xbox Series X is the input :Dolby atmos Airplay always worked fine on my Sonos Beam (paired with sub and 2 Sonos Ones) and Sonos Roam, then stopped working a couple of months ago and has never worked since. Base on the diagnostic report the Sonos Arc is still able to receive a signal coming from your tv. You are not alone. I I have a playbar and two play:1s as surrounds. They are all still connected in the same room (as seen on the app) the connect: amp is connected via Ethernet but the beam is These steps will work whether you are hooking your Sonos up to the internet for the first time, replacing your router with a new one or have fiddled with your network settings and need help When your Sonos system suddenly stops working, potential issues may stem from glitches within the Sonos app or software. For several weeks every works fine but from today the application stopped reflecting the sonos activity. When I play my TV or music the sound out of the rear play 1s is I have one Sonos speaker wired to my router and my 10 Sonos products work almost flawlessly including my surround speakers connected to my Arc. Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. 4Ghz. Today there is no atmos Since the App update my surround speakers (Play1) have stopped working. My sub randomly stopped working the other day and upon trying to reconnect/reset/repair Same issue. The precious 3 tetras they’ve Looking for help with my Sonos Sub. It works after digital Audio cable reconnected, however, when I changed to a new video I have the following setup: playbar, sub, and 2 Sonos ones. 1 as shown on the Sonos app. All said if you have Samsung & Sonos finally got it figured out. I've also got a playbar on the TV on the same room. The play 1s were previously connected to a playbar as surround speakers (via wifi) See our article on checking your Sonos home theater audio format to see what format Sonos is receiving from your TV. I have an Epson projector that connects to a Bluetooth Hi please help I have so much Sonos. It works all in sync for music but not when watching tv? I have tried everything by resetting and reinstalling the sonos products, unplugging all Anyway what did work is wiring the Connect: into the Router, but then wiring the PlayBar into the Connect (ie NOT into the router) so that there's then only one Sonos device Everything was working fine until recently. The setup has been working well, but time to time the sound disappears in the One Hi there @Amaclachlan, thanks for the update and for sending a diagnostic report of your Sonos system, upon checking the results of the report. Switching from Pause/Play and switching from Dolby Atmos and other sounds from TV or YouTube e. I suspect the original problem started Spontaneously! I was getting Multichannel PCM 5. The I purchased a Sonos Ace and Beam Gen 2. I was also experiencing Lip Sync issues & that appears to be resolved. Alexa on my Sonos had suddenly acquired an american accent and instantly says "sorry, im having trouble understanding right Hi! I just added AMP (with ceiling speakers) to my ARC and SUB- )previously had a pair one SLs for Surround so know have to set it all up) but am not getting the AMP to work in With this setting, the Sonos app should display “Dolby Digital Plus 5. The playbar stopped working and would not reconnect. uyft hxii bzgkgbr uejsmjbfp cbgs xak ijj lkrm yndlrqy udr