Fusion connect support phone number Let’s Connect! Need Customer Support? Jun 14, 2019 · Select Add to add a phone number/extension and assign a speed dial prefix to it. Star Codes are shortcut codes that make it easy to set your CF using two-digit numeric codes. Incoming calls ring up to ten phone numbers or extensions at the same time. Fusion Live support team operates 9:00–18:00 London (GMT +1:00) Monday–Friday. Enter your PIN (the same PIN as your voicemail) Step 3. Some of the topics covered: Number Transfer Pre-Check; Site Selection; Accounts and Numbers; Telephone Number Porting Eligibility; Replace or Reserve Phone Numbers Fusion Connect Phone Number * Email * Company Name * Service Address. It should respond back with a Card that allows you to enter the receiving party’s phone number. You will then be prompted to “please enter the destination digits”. Session Timer – Session timer based on RFC 4028 is not implemented by Fusion Connect. Getting Started Administrator Resources How to Use Features Phone Resources SIP Trunking Guides Certain routers/firewalls have problematic DNS support. If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues. Manage your Fusion Connect accounts: products, services, features, and pay invoices. You can add or edit their First and Last Name, Phone Number, and their Email address. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. , NE Building 6, Suite 700 Atlanta, GA 30305 Phone: (877) 523-2120 Contact Practice Fusion’s support team for EHR assistance, technical help, and account services to enhance your practice. Sep 6, 2023 · All of the above can be accomplished without ever using your personal cell phone number. Support@fusionconnect. Welcome to Michelin Dealer Connect! Contact And Support Questions? Hours: 8:00 AM EST - 6:00 PM EST Phone: 1-888-768-5832 Channel Fusion 1365 N. Enter the destination phone number . If you have an urgent need, please contact one of our specialists at 888-301-1721. Make your practice more efficient. It's the next generation of Direct Routing! Download the UCaaS with Webex app. (Available during normal local business hours) Schedule a Call: Connect over the phone directly with the right Jun 14, 2019 · Phone Options: Using the menu or soft keys on the phone. © 2025 Fusion Connect, Inc. For urgent issues or escalations, please contact our 24/7 Technical Support Team at 888-301-1721 If you have questions, please contact your Account Manager or Fusion Connect Client Support at 888-301-1721. How to Set Up "0" Out Voicemail Option (PDF) Zero Out Voicemail enables you to provide an option for callers to press "0" to exit your voicemail and be directed to another phone number that you specify. Legal telecommunications requirements for E911, CPNI, and Multi-Line Telephone Systems. ChannelSupport@fusionconnect. Privacy Policy © 2025 Fusion Connect, Inc. Jun 14, 2019 · Generic Fusion Connect SIP Trunking PBX Configuration Guide (PDF) Generic Fusion Connect SIP Trunking PBX Configuration Guide +1 888-301-1721 Dec 20, 2024 · Make communication simpler for your employees with one phone number across all devices with Operator Connect. Fusion Account Number * Need Customer Support? Connect with the Support Team. Here is the link to the new Fusion Connect Client Portal . Customer Support: 888-301-1721 Sales. Oh, good luck getting support in a timely fashion. You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal Support: Call 877-611-6342 © Fusion Connect, Inc. Settings . CSR, LSR, and Toll Free Requests For more help, please contact Fusion Connect Support. Fusion Fax (eFax) Do away with fax hardware altogether and move to an internet based virtual faxing—while keeping your phone number. Sign in to contact Autodesk support or browse self-service options for your product subscription, education, or trial software. Virtual on-site support via the internet allows Jan 26, 2021 · Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Fill in the required fields. A member of the Fusion Connect Customer Support team will review your request shortly. Protect. Access our email and online support services. Advanced Phone User Training. Get in touch with our Sales team today at (415) 993-4977 . 9608 Technical Support Email: sipsupport@fusionconnect. Users will learn how to access their voicemail to record a custom greeting and to check messages. Fusion Connect Phone Number * Email * Company Name * Service Address. If you have access to Infusion, please log a ticket. First dial your Fusion Anywhere portal number from the phone to be deactivated. Step 2. Let's talk about Fusion Connect's Calling Services for Microsoft Teams portfolio for your business needs. Register today to see how Microsoft Teams and Operator Connect can upgrade communications for your business. Accelerate. Then enter the voice portal passcode when prompted. Please make sure to bookmark in your internet browser. Repeat as necessary to create up to 100 speed dials. Need Customer Support? Connect with the Support Team. Each phone differs slightly in how CF is configured. Let’s Connect! Need Customer Support? Dec 20, 2024 · Handle incoming calls more efficiently. It supports voice Quality of Service (QoS), security, and monitoring. Technical Support: 888-301-1721. – 5:30 p. That's the difference, is it's going to be the number of the bank. com and please add "neptunesupport" with "manager permissions" to your ApexFusion Authorization section. com — Trouble ticket assistance, order status updates, billing inquiries, escalation requests and commission inquiries. Login Sales & Support: 888-301-1721 Jul 26, 2016 · Contact Center Services Addendum; Legacy Fusion Connect, Inc. Enter the receiving party’s phone number and hit Submit . For Technical related questions pertaining to this feature, please contact Fusion Connect Technical Support’s Team @ 1-888-301-1721, press option 2 for existing customers, enter your Fusion phone number or Account Number followed by (#), then press option 4 for Tech Support. We look forward to serving you! Create new request Create Technical Support Ticket . Voice Communications Toolbar E911 Address. Knowledge Center Dec 20, 2024 · Fusion Connect’s Managed Services provide security tools, communication telephony and apps, and internet connectivity to your business. Operator Connect adds PSTN connectivity to Microsoft Teams, allowing you to turn Microsoft Teams into a business phone system. In the Dialer, click the Redial button and then select a number from the list. • Phone: (877) 611-6342, Option 4, Option 2 • Chat: Via https://my. Dec 20, 2024 · The Fusion Connect Solution. com — For TSD reporting requests, new partner registration, contract inquiries, general channel program assistance. You can add a conference number using the same add icon by typing the conference number in the Add Contact view. 2. Move Active Call from your Fixed Phone to your Mobile Dial the FusionWorks Anywhere portal number from your mobile and enter your PIN. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to managing your voice Every Fusion5 customer has access to Infusion, our 24/7 world-class web-based support solution. com Business Phone Systems Select from a wide range of office phones: Multi-line VoIP, video, touch-screen, cordless, and conference. Contact your company's Voice Administrator, or call Fusion Voice Support at 877-611-6342. Let’s Connect! Need Customer Support? Jun 14, 2019 · Enrollment Guide for Polycom VVX 300 & VVX 400 Series Phones. Order of escalation contacts: Technical Support Team Lead Call: 703-376-2601. Contact support: (888) 902 -0304 Learn More. Move Active Call from your Mobile to your Fixed Phone While engaged in a call on your mobile, from your fixed phone, press *11. Dec 13, 2022 · of Fusion Connect’s Operator Connect for Microsoft Teams Today . The Contact Us tile can be found by scrolling down to the bottom right of your Dashboard. . Redial Number Up to 10 previously dialed numbers are available. Center Point Carrier Support. The Contact Us tile provides a clickable number if you have a cell phone application or you can dial 888-301-1721 from any phone to contact Fusion Connect for any sales or sales questions, billing related questions and/or technical support. Set up VoIP phones and apps, use features with free, online, customer training with a Fusion Connect instructor. Phone Sheet: Polycom VVX 500 & 600 Series (PDF) Start using your Polycom VVX 500 or 600 Series phone quickly with this one-page guide. – 4:00 p. Voice Gateway – For optimal voice quality, Fusion Connect supplies a Router/IAD with Voice services. com Fusion Customer Support Email: customersupport@fusionconnect. Let's start the conversation. Using Star Codes. ApexFusion. This guide will walk you through setting up (enrolling) a customer-provided Polycom phones to work on the MegaPath VoIP network. Jun 22, 2022 · Fusion Connect's own Hosted Voice solution is a cloud-based phone service delivered over an internet connection to provide reliable office phones. Phone Number: The phone number that is registered with: Fusion. Log into Infusion. Call Contact 1. All phones deliver HD call quality. com • Please collect the following information if possible to speed troubleshooting: o Any messages that appeared on the screen o Whether the phone shows an extension on the screen Fusion Connect is a full service business communication solution, offering everything from internet connection services to VoIP systems and advanced data security solutions. Learn how to use the advanced features of your Fusion Connect phones. *72: Call Forwarding Always Activation *73: Call Forwarding Always Deactivation *90: Call Forwarding Busy Activation Dec 20, 2024 · Contact Fusion Connect For help with technical issues, sales solutions, or press inquiries: we’re standing by to answer your questions. 2020 Fusion Live; 2020 Design Live catalogs; Contact Support : Email 2020 Maker Support Call Support: 866-697-2020 x1 English, x2 Manufacturing Support All customers can learn how to manage, send, and receive faxes from an authorized email address or through the Fusion Fax Portal. Legend and Director Series Support is available Monday through Friday 7:00 a. com Office: 703-376-2604 Fusion Connect Client Portal. Sep 17, 2024 · Add calling services to Microsoft Teams with a simplified, unified collaboration experience for all users with Operator Connect provided by Fusion Connect. LSR PON Number * BTN * First Name (End User) * Need Customer Support? Connect with the Support Team. Dial *13 to deactivate the phone. Note: If you have Fax Messaging enabled: From a phone outside of your office dial your phone number and press 1 for voicemail, press * to interrupt your greeting, and then enter your phone number followed by # key. Make changes as desired, and then click . 849. SIP Trunks Get excellent call quality, and even better cost savings while connecting your business locations and users Jun 14, 2019 · Please contact your Fusion Connect Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a Fusion Connect instructor. You can also add a conference number from a directory search. It's not going to be a different phone number. Feb 26, 2024 · With Fusion Connect’s commitment to 100% uptime and customer satisfaction, you are assured of a solution that not only meets but exceeds your expectations. Getting Started Administrator Resources How to Use Features Phone Resources SIP Trunking Guides FUSION SIP TRUNKING SUPPORT Allworx Allworx Technical Support: 1-866-Allworx (255-9679) Monday - Friday 8:00 am to 8:00 pm EST support@allworx. ©2021 Fusion Connect, Inc. The system will then prompt them to reset their PIN Number: Jun 23, 2023 · Explore how ITSM API simplifies provisioning and deprovisioning seats, assigning phone numbers to users, and monitoring phone number availability. Activate a Fusion Anywhere Phone: First dial your Fusion Anywhere portal number from the phone to be activated. com SIP Trunking Customer Support: 888. In the Contacts pane, click the contact to call and then click CALL for that contact. You can use it on PCs and mobile devices, and it includes: Full-featured phone service with optional call center functionality Fusion Connect Phone Number * Email * Company Name * Service Address. Our cloud solution is accessible over any web browser, anytime, and from any place. Atlanta, GA 470-260-2518; Baltimore, MD 410-237-6452; Boston, MA Need Customer Support? Connect with the Support Team. Login Sales & Support: 888-301-1721 Once purchased by Birch and then Fusion service and quality went to complete garbage. If you do not have access to Infusion, please reach out to our Customer Success Team during business hours using the toll-free lines below: Australia - 1300 156 640 For more help, please contact Fusion Support. User Type: The default user type is 'USER'. Learn to use your Fusion Connect services. Technical Support Manager Call: 703-376-2602. Technical Support Director Call: 703-376-2603. For more help, please contact Fusion Support. Jun 14, 2019 · FusionWorks & UC One Materials. Jun 14, 2019 · Please contact your Fusion Connect Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a Fusion Connect instructor. Jun 14, 2019 · The number of times your phone rings before calls are sent to the voicemail greeting can be changed both at the administrator and user level. Apr 1, 2024 · For commercial subscribers, the following technical support options are available: Rapid English Live Chat with a Technical Specialists: Communicate with technical support specialist via real-time in-product messaging and transition to desktop sharing and phone calls as necessary. Fusion Connect experts can help you understand your broadband requirements and select the best internet service for your business needs. Login Sales & Support: 888-301-1721 TO CONTACT NEPTUNE SYSTEMS SUPPORT, FOLLOW THESE STEPS and Fill out the To Contact Support Form: Find the the serial number of your system Via the display screen> Self Test Via Apex Fusion> Apex List/Selection Visit www. megapath. Birch is now Fusion Connect. One phone per remote location. Dec 20, 2024 · Only purchase the number of Analog business phone lines or trunks you require, based on the maximum number of concurrent calls your business currently experiences. 3 Then, scroll back up to the Site Contact section and update the Local Site Contact, Shipping Site Contact and Technical Site Contact information as needed. Fusion Contact Center as a Service (CCaaS), Call Center Software Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting Fusion Connect Phone Number * Email * Company Name * Service Address. If no problems are found in the above steps, contact MegaPath Support. From simple operations such as Transferring and Conferencing, to more advanced operations such as Call Park/Retrieve and Call Forwarding. Aug 29, 2024 · With Operator Connect, easily connect to your existing phone service. Rod Brownridge - Senior Vice President Customer Support rod. If your router/firewall cannot be configured to deliver DNS servers that support SRV, contact Fusion Connect Support. Fusion Connect is committed to providing future-proof solutions for customers. next to the User to view the options. Call 888-530-2574. 2 Click . Note: The number in parentheses indicates the number of sites that have Phone Lines services. There are times when you may not want to be reached – perhaps you are several time zones Sep 3, 2024 · Not only can it ring, if one of them needs to place an outbound call, they can then click the button, pick it up, place an outbound call, and it's the phone number of the bank. Below you'll find self-support videos and documentation for your Fusion Connect Client Portal. Jun 14, 2019 · An Auto Attendant is an automated attendant or receptionist that answers the main company phone number, and provides a personalized greeting and menu options to callers. They had me locked into a contact but due to them dropping internet service (T1) and giving me ATT DSL ($50 per month on your own) they increased their pricing to 0ver $500 per month! Fusion Connect Phone Number * Email * Company Name * Service Address. Free Trial of Operator Connect for Microsoft Teams. It's not going to be a cell phone. Enter your PIN, followed by the # key. Note: The called party sees your MegaPath phone number (not your mobile number) as the Calling Line ID. E-mail Address: The email address of the user you wish to register. brownridge@fusionconnect. Let’s Connect! Need Customer Support? Global phone numbers make it easier for customers in different countries to reach out for inquiries, support, or assistance. For more information on how to get started, visit Fusion Connect or connect with one of our experts at +1-888-301-1721. Fusion Connect: 888-301-1721. Email is checked during normal Support hours. Click Validate to verify the address against the 911 database. 3525 Piedmont Rd. Hosted across three data centers, Fusion Connect will never drop a call or cause interruptions. If you have offsite employees, you will need to update their e911 address to their physical address. The interactions will take place within your Teams environment, using your Teams-assigned work number. Next, select the Service you want to create the ticket for by clicking on the three-dot menu to the right of Jun 14, 2019 · Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019. International Support Africa. Specifically, they lack support for “SRV” type DNS records, which are rarely used outside of VoIP. If you don’t like the looks of your VoIP quality test, contact us to build a flexible solution that works for your business and can grow or contract over time. How to Audio Conference Using Voice Manager (PDF) Learn how to Audio Conference using the Fusion Connect Voice Manager. This will grant basic access to the site. A conference contact is a special contact used for conference bridges to avoid having to remember a PIN code and a conference number, for example, in recurring conferences. Get Your Demo! Login Sales & Support: 888-301-1721 Fusion Connect Phone Number * Email * Company Name * Service Address. To change a User’s Voicemail PIN select the Change Voicemail PIN link: Once you have entered the new INITIAL PIN (meaning temporary PIN Number) click the Save button. Instructional Videos. Save. This enhances customer satisfaction by providing a direct and familiar contact point. Let’s Connect! Need Customer Support? Being on support gives you unlimited access to an entire team of 2020 Fusion Live support representatives, who are dedicated to supporting 2020 Fusion Live specifically. Fusion Connect can expand Teams with a full-featured cloud PBX, uniting your platforms and devices into a single, secure solution. Create your Speed Dial 100 entry by choosing a speed dial prefix from the dropdown, add a description and phone number or extension to assign to the speed dial prefix, and then select OK to save your changes. Contact support by phone or email Fusion, Mobile Dealer, and Truckmore Support is available Monday through Friday 7:00 a. Below are training guides and support materials for your FusionWorks and UC One service purchased on or after June 14, 2019. Your User will use the Initial PIN Number to access their Voicemail. Jun 14, 2019 · This guide outlines the process for transferring existing phone numbers (from your old Voice provider) to MegaPath. Contact Center (CCaaS) Need Customer Support? Connect with the Support Team. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to managing your voice Feb 29, 2016 · With the SMS Text capability in Fusion Connect Unified Communications, you can send and receive business texts using your business VoIP line. Jun 14, 2019 · Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019. This page includes instructional videos and support documentation for Fusion Connect customers. For more information, contact Fusion sales at 888-474-4968. Login Sales & Support: 888-301-1721 Jun 14, 2019 · Enrollment Guide for Polycom VVX 500 & VVX 600 (PDF) How to set up customer-provided Polycom VVX 500/501 & VVX 600/601 phones. To dial the contact’s extension, click EXT or click MOB to dialthe contact’s mobile number. South Africa +27 80-001-0763; North America A trouble ticket will be created for your issue and worked by the appropriate Technical Support Team as soon as possible. The number and intensity of applications used, the need to connect mobile or remote workers, the need for redundancy, network management, and planning for business growth are all factors. This must be unique and will become the users login name. We appreciate your business! Your confirmation code is . Connect. To configure the number of rings before your voicemail greeting is played follow the steps below. CST. The call is seamlessly moved to your office phone, and the mobile call leg is dropped. A new tab will open. Say goodbye to hassling with equipment, paper, and ink! Fusion Connect Phone Number * Email * Company Name * Service Address. Let’s transition from Telco to Techco together, leveraging the innovative voice and AI technology of Fusion Connect to empower your organization. Callers may have the option to connect to the operator, dial by name or extension, or connect to configurable extensions depending on the Auto Attendant configuration and your Fusion Connect Phone Number * Email * Company Name * Service Address. Fusion Connect’s Microsoft Calling Services Features. During support hours, select option 2, to be routed directly to the support team! (the first option is the sales line) After you are routed over to the support queue, you can press option 1 to leave us a voicemail, or select option 2 to save your spot in line and we'll simply call NextGen Healthcare, Inc. For Operator Connect Support: 844-352-4519. Contact Center as a Service (CCaaS) Connect customers to answers and build lasting relationships, while lowering costs. Getting Started Administrator Resources How to Use Features Phone Resources SIP Trunking Guides Jun 14, 2019 · Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019. Fusion Connect regulatory information for services. Existing clients can also use our modern client portals to easily manage their accounts and services, and access up-to-date knowledge bases and service documentation. Let’s Connect! Need Customer Support? Our team is here for you when you need help with your Service Fusion solution. Press Contact: Fusion Connect Jun 14, 2019 · Dial the company Voicemail System number then enter your phone number and follow the prompts. To link to the Calling Features page from the Dashboard, click the Operator Calls – Fusion Connect does not support Operator (0) and Operator-Assisted (0 + 10-digits) calls. Teleworker Solution/Remote Office Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or Fusion connectivity. m. Login Sales & Support: 888-301-1721 Call Support. For Technical related questions pertaining to this feature, please contact Fusion Connect Technical Support’s Team @ 1-888-301-1721, press option 2 for existing customers, enter your Fusion phone number or Account Number followed by (#), then press option 4 for Technical Support. Select the site you want to create a ticket for by clicking on the three-dot menu button beside Select Site. Please complete the contact Our direct support phone number is 888-902-0304, extension 2. Fusion Connect’s global coverage for Microsoft Teams calling services spans more than 30 countries and plays a pivotal If you have Fusion Connect Analog Lines, Business Lines with Battery Back-Up or Long Distance Only lines, you can view them in the Services tile in the Phone Lines section. Thank you for submitting your request to Fusion Connect. Fusion Account Number * Training Class Name. Analog/Fax Dial your MegaPath Anywhere portal number . onzbaw glp seeqs rfhzm fdfgt zdlyg dzbvdb auil bkdzy qapqajp zcfp opq dttj nuxha wcrcvtg